Professional services terms

1. Who does the work

Our qualified accountants do the work and a senior professional reviews it before it reaches you. Where the law requires a licensed practitioner to sign a report, such as a statutory audit report, a licensed practitioner signs it.

2. Consultations

Your first consultation of up to 30 minutes is free. A longer consultation of 60 minutes costs ₦25,000, and that fee counts towards work you agree with us within 60 days. You may move or cancel a booking up to 2 hours before it starts.

3. Proposals and prices

We send a written proposal within 1 business day. It sets out the work, what you will receive, the timeline and the price, and it stays open for 14 days. VAT is added at 7.5% where it applies.

Work starts when you accept the proposal in writing or in the app, and pay any deposit it asks for. Invoices are due 7 days after they are sent.

4. What we need from you

Give us complete and accurate records and answers on time. Our deadlines depend on receiving them; we tell you early if a delay puts a filing date at risk.

5. Confidentiality and standards

We keep your information confidential and use it only for your work, as our Privacy notice explains. We follow the professional and ethical standards that apply to accountants in Nigeria, and we keep working papers for as long as the law requires.

6. Our responsibility

We do the work with reasonable skill and care. Unless the law says otherwise, our responsibility for any piece of work is limited to the fee you paid for it. This does not limit our responsibility for fraud or for anything the law does not allow us to limit.

7. Ending an engagement

Either side may end an engagement by written notice. You pay for work done up to that day, and we return your documents.

8. Complaints

Tell us on the phone number on our Contact page or at the email address on our Contact page. We aim to solve a complaint within 24 hours, as our Complaints policy explains.