Support: Mon to Fri, 8am to 6pm
Talk to a human.
Questions about a loan, a repayment, your wallet or a service engagement? Call, WhatsApp or email and a real person answers. Use the phone number on your account so we can find you quickly; we will never ask for your PIN or one-time codes.
Complaints & escalation
We aim to resolve it within 24 hours, and at the latest within 48 hours. Not happy with our answer? Reply in the app and a senior manager looks at it again.
FAQ
Questions, answered
Is my data safe?
Yes. Your details are encrypted, only staff who need them can see them, and every view is recorded. We never sell your data. You can ask for a copy of your data or close your account any time in Account → Privacy.
How do I make a complaint?
Tell me what happened here and tap "Talk to a human", or open Help → Complaints in the app. You get a reference at once, we answer within 48 hours, and you can escalate if you are not happy with the answer.
How do I close my account?
Open Account → Privacy → Close my account. If you owe nothing and your wallet is empty, it closes at once; otherwise the screen tells you what to finish first.
Most questions are answered in the app.
The Amina assistant on every page answers at once, any hour.
Ask Amina now