Help & FAQ · Mon to Fri, 8am to 6pm
How can we help?
Clear answers about qualifying, documents, repayments, the wallet, your data and our services, with today's figures. Still stuck? A real person answers by phone, WhatsApp or email.
FAQ
Questions, answered
Is my data safe?
Yes. Your details are encrypted, only staff who need them can see them, and every view is recorded. We never sell your data. You can ask for a copy of your data or close your account any time in Account → Privacy.
How do I make a complaint?
Tell me what happened here and tap "Talk to a human", or open Help → Complaints in the app. You get a reference at once, we answer within 48 hours, and you can escalate if you are not happy with the answer.
How do I close my account?
Open Account → Privacy → Close my account. If you owe nothing and your wallet is empty, it closes at once; otherwise the screen tells you what to finish first.
Complaints & escalation
We aim to resolve it within 24 hours, and at the latest within 48 hours. Not happy with our answer? Reply in the app and a senior manager looks at it again.
Most questions are answered in the app.
The Amina assistant on every page answers at once, any hour.
Ask Amina now